General terms and conditions
I. Subject
Art. 1. These general terms and conditions are intended to regulate the relations between "DIALDENT 2000" EOOD with UIC: 205949814, with registered office and management address: Pernik, 39 Krakra Str., office 3 - DIALDENT 2000 EOOD floor 2 and the clients, hereinafter referred to as users/consumers, of the corporate website - https://dialdent2000.com/ , hereinafter referred to as the "website".
II. Supplier details
Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:
1. Name of the Supplier: "DIALDENT 2000" EOOD
2. Headquarters and address of management/exercise of activity: city of Pernik, 39 Krakra Str., office 3 – DIALDENT 2000 EOOD, floor 2
3. Correspondence details: Pernik, 6 Bregalnitsa Str., office 1, e-mail: office@dialdent2000.com
4. Entry in public registers: UIC: 205949814
5. Supervisory authorities:
5.1. Personal Data Protection Commission
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.,
tel.: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
5.2. Consumer Protection Commission
Address: 1000 Sofia, “Slaveykov“ Square No. 4A, floors 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg
6. Registration under the Value Added Tax Act No. BG207335601
III. Characteristics of an electronic store
Art. 3. The website is accessible at the Internet address https://dialdent2000.com/, through which Users have the opportunity to inform themselves about the goods/services offered by the website, including the following:
1. To carry out lawful actions to browse the website and use the information provision services;
2. To make electronic statements in connection with the conclusion or performance of contracts with the website through the interface of the website page or through external third-party services available on the Internet;
3. To conclude contracts for the purchase and sale and delivery of the goods/services offered by the website;
4. To make any payments in connection with the contracts concluded with the website, according to the payment methods supported by the e-store.
5. To receive information about new goods/services offered by the website;
6. Review the goods/services, their characteristics, prices and delivery terms;
7. To be notified of the rights arising from the law primarily through the interface of the website page on the Internet;
8. To exercise the right to withdraw from the contract concluded at a distance for the goods/services offered by https://dialdent2000.com/ for whom the right of withdrawal from the contract is applicable;
Article 4. https://dialdent2000.com/ delivers the goods/services and guarantees the rights of the Users, as provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.
Art. 5. (1) Users conclude a contract for the purchase and sale of goods/services offered by the website through the interface of https://dialdent2000.com/, available on the page https://dialdent2000.com/ on the Internet or other means of distance communication.
(2) By virtue of the contract for the purchase and sale of goods/services concluded with the Users, https://dialdent2000.com/undertakes to deliver and transfer ownership to the User of the goods specified by him through the interface and to provide the services specified by him through the interface.
(3) Users pay the Provider a fee for the delivered goods/services in accordance with the terms and conditions set out on the website and these general terms and conditions. The fee is the price announced by the Provider at the website address on the Internet.
(4) https://dialdent2000.com/ delivers the goods/services requested by the Users within the terms and conditions set by https://dialdent2000.com/on the website page and in accordance with these general terms and conditions.
(5) The price for delivery, if provided for by https://dialdent2000.com/, is determined separately and explicitly from the price of the goods/services.
Art. 6. (1) The User and https://dialdent2000.com/agree that all statements between them in connection with the conclusion and performance of the purchase and sale contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
(2) It is assumed that the electronic statements made by the Users of the site were made by the persons specified in the data provided by the User when making a payment.
IV. Website Use
Art. 7. (1) In order to use the website to conclude contracts for the purchase and sale of goods/services, the User must select one or more of the offered goods/services.
(2) By clicking the button to confirm the general terms and conditions, the privacy policy and the cookie policy of https://dialdent2000.com/, The user declares that he is familiar with these general terms and conditions, personal data policy and cookie policy, agrees with their content and undertakes to unconditionally comply with them.
(3) When making a purchase, the User undertakes to provide correct and up-to-date data.
V. Technical steps for concluding a purchase and sale contract
Art. 9. (1) Users use the interface of the website of https://dialdent2000.com/ and/or a partner website to enter into purchase and sale contracts for the products offered by https://dialdent2000.com/ goods/services in the online store.
(2) The contract shall be concluded in Bulgarian.
(3) The contract between https://dialdent2000.com/ and the User represents these general terms and conditions available on the site.
(4) Party to the contract with https://dialdent2000.com/ is the User who requested a purchase of a product/service from the site.
(5) https://dialdent2000.com/ includes in the interface of its website technical means for identifying and correcting errors when entering information before the statement for concluding the contract is made.
(6) This contract is considered concluded from the moment of acceptance of the general terms and conditions through a statement on the website of https://dialdent2000.com/ The contract for the purchase and sale of goods/services is considered concluded from the moment of its request by the User through the interface of https://dialdent2000.com/.
(7) The Supplier or its business partner shall expressly notify the User in an appropriate manner via electronic means of the conclusion of the contract for the purchase and sale of goods/services.
(8) The statement for the conclusion of the contract and the confirmation of its receipt shall be deemed to have been received when their addressees have the opportunity to access them.
(9) https://dialdent2000.com/ provides the goods/services to the Users and is not responsible if the data provided by the Users is incorrect or misleading.
Art. 10. (1) The users conclude the purchase and sale contract with https://dialdent2000.com/ according to the following procedure:
– Visiting the website page;
– Selecting one or more of the goods/services offered on the website and adding them to a list of goods for purchase;
– Providing data for delivery and accepting terms and conditions;
– Choice of method and time for payment of the price;
– Order confirmation.
VI. Special obligations of https://dialdent2000.com/ Consumer protection
Art. 11. The rules of this Section VI of these general terms and conditions apply to Users for whom, according to the data provided for the conclusion of the purchase and sale contract or upon registration on the website, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EC of the European Parliament and of the Council of 25 October 2011.
Art. 12. (1) The main characteristics of the goods/services offered by https://dialdent2000.com/ are defined in the profile of each product/service on the website.
(2) The price of goods/services, including all taxes, is determined by https://dialdent2000.com/ in the profile of each product/service on the website.
(3) The value of any postal and transport costs not included in the price of the goods is determined by https://dialdent2000.com/ and is provided as information to Users at one of the following times before concluding the contract:
– In the profile of each of the goods/services on the website https://dialdent2000.com/;
– When selecting the goods/services for concluding the purchase and sale contract;
(4) The method of payment, delivery and performance of the contract is determined in these general terms and conditions, as well as the information provided to the User on the website of https://dialdent2000.com/ .
(5) The information provided to Users under this article is current at the time of its visualization on the website. https://dialdent2000.com/ before the conclusion of the purchase and sale contract.
(6) https://dialdent2000.com/ specifies the conditions for obtaining individual goods/services on its website.
(7) https://dialdent2000.com/ or its trading partner indicates, before the conclusion of the contract, the total value of the order for all goods/services contained therein.
(8) Users agree that all information required by the Consumer Protection Act may be provided through the website platform interface or by e-mail.
Art. 13. (1) The User agrees that https://dialdent2000.com/ has the right to accept advance payment for contracts concluded with the consumer for the purchase and sale of goods/services and their delivery.
Art. 14. (1) The consumer has the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded contract within 14 days, counting from the date of acceptance of the goods, using the unified form for withdrawal from the contract, available on the website of https://dialdent2000.com/ Information on exercising the right of withdrawal is available on the website. https://dialdent2000.com/ Consumers may also use another unambiguous statement that can be recorded on a durable medium.
(2) The right of withdrawal under paragraph 1 shall not apply in the following cases:
1. for the delivery of goods/services provided in accordance with the requirements of the consumer or upon his individual order;
2. for the supply of goods/services which, due to their nature, may deteriorate in quality or have a short shelf life;
3. for the delivery of sealed goods that are unsealed after delivery and cannot be returned for reasons related to hygiene or health protection;
4. for the delivery of goods which, after having been delivered and due to their nature, have become mixed with other goods from which they cannot be separated;
5. for the delivery of sealed sound or video recordings or sealed computer software that have been unsealed after delivery;
6. for the delivery of newspapers, magazines and other periodicals, with the exception of subscription contracts for the delivery of such publications;
(3) When the Supplier has not fulfilled its obligations to provide information, as set out in the Consumer Protection Act, the Consumer has the right to withdraw from the concluded contract within a period of one year and 14 days, counting from the date of receipt of the goods. When the information is provided to the Consumer within the withdrawal period, the same starts to run from the date of its provision. The Consumer has the right to submit the withdrawal statement under this article directly to https://dialdent2000.com/ through the unified form for withdrawal from the contract, available on the website of https://dialdent2000.com/.
(4) In case the Consumer has exercised his right to withdraw from the distance contract or the off-premises contract, https://dialdent2000.com/ refunds all amounts received from the User, including delivery costs, without undue delay and no later than 14 days from the date on which it was notified of the User's decision to withdraw from the contract. https://dialdent2000.com/ refunds the amounts received using the same payment method used by the user in the initial transaction, unless the user has expressly agreed to use another payment method and provided that this does not involve any costs for the User. If a refund of an amount paid by card by the user is required, the corresponding amount will be refunded through a card transaction on the same card.
(5) When exercising the right of withdrawal, the costs of returning the delivered goods are at the expense of the consumer and the costs of returning the goods are deducted from the amount that the Consumer has paid under the contract. https://dialdent2000.com/ is not obliged to reimburse the additional costs of delivering the goods when the User has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by https://dialdent2000.com/
(6) The user undertakes to store the received https://dialdent2000.com/ goods and to ensure the preservation of their quality and safety during the period under paragraph 1.
(7) The User may exercise his right to withdraw from the contract with the Provider by sending a written statement https://dialdent2000.com/ through the standard contract withdrawal form available on the e-store website.
(8) When https://dialdent2000.com/ has offered to collect the goods itself, it may withhold payment of the amounts to the consumer until it has received the goods or until the consumer provides proof that he has sent the goods back, whichever is earlier.
(9) https://dialdent2000.com/ does not offer consumers the opportunity to freely refuse an already purchased good/service and return a payment made in the event of an already concluded contract with a trading partner of https://dialdent2000.com/, offering the specific product/service.
Art. 15. (1) The delivery period of the goods/service and the starting point from which it runs is determined for each good/service separately upon conclusion of the contract with the consumer through the website of https://dialdent2000.com/ and/or that of its trading partner, unless the goods/services are ordered in one delivery.
(2) In the event that the user and https://dialdent2000.com/ have not set a delivery time, the delivery time for the goods/services is 30 working days, starting from the date following the sending of the consumer's order to the Supplier through the website and/or that of its trading partner.
(3) If https://dialdent2000.com/ cannot fulfill the contract due to the fact that it no longer provides the ordered goods/services, it is obliged to notify the User of this and refund the amounts paid by him.
Article 16. (1) https://dialdent2000.com/ provides the goods/services to the consumer after verifying the fulfillment of the requirements for providing information to the consumer under the Consumer Protection Act.
(2) The user and https://dialdent2000.com/ agree that the requirements under paragraph 1 will be met if the verification is carried out by a person who, according to the circumstances, can be concluded to be the one to pass on the information to the consumer - a party to the contract.
VII. Other conditions
Article 17. https://dialdent2000.com/ delivers and hands over the goods to the User within the period specified when concluding the contract.
Art. 18. The user must inspect the goods at the time of delivery and handover from https://dialdent2000.com/ and if it does not meet the requirements, notify it immediately https://dialdent2000.com/
VIII. Protection of personal data
Article 19. (1) https://dialdent2000.com/ takes measures to protect the User's personal data in accordance with the Personal Data Protection Act.
(2) For reasons of security of Users' personal data, https://dialdent2000.com/ will send the data only to the e-mail address specified by the Users.
(3) https://dialdent2000.com/ adopts and announces on its website a Personal Data Protection Policy.
(4) Users agree that https://dialdent2000.com/ has the right to process their personal data necessary for the fulfillment of orders in the e-shop and the performance of the contract.
Art. 20. At any time, https://dialdent2000.com/ has the right to require the User to identify themselves and to verify the authenticity of the actions they have performed within the site.
IX. Amendment and access to the general terms and conditions
Art. 21. These general terms and conditions may be amended at any time by https://dialdent2000.com/
Article 22. https://dialdent2000.com/ publishes these general terms and conditions on the website of the e-shop together with all additions and amendments to them.
X. Termination
Art. 23. These general terms and conditions and the User's contract with https://dialdent2000.com/ are terminated in the following cases:
– upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
– by mutual consent of the parties in writing;
– unilaterally, with notice from each party in the event of failure to fulfill the obligations of the other party;
– in the event of the objective inability of one of the parties to the contract to fulfill its obligations;
– upon seizure or sealing of the equipment by government authorities;
– in case of exercising the right of withdrawal pursuant to Art. 55, para. 1 of the Consumer Protection Act. In this case, only the contract for the supply of the respective ordered goods/services is terminated if the right of withdrawal from the contract is applicable to the respective category of goods/services.
XI. Other conditions
Art. 24. The possible invalidity of any of the provisions of these general terms and conditions shall not result in the invalidity of the entire contract.
Art. 25. The laws of the Republic of Bulgaria shall apply to any issues not settled in this contract, related to the implementation and interpretation of this contract.
Art. 26. All disputes between the parties under this contract will be resolved by the competent court or the Consumer Protection Commission.
STANDARD FORM FOR EXERCISING THE RIGHT OF WITHDRAWAL
Until ……………
……………… UIC …………….
I hereby give notice that I withdraw from the contract I have concluded for the purchase of the following goods/services:
……………………………………… /product description/
The goods were ordered on ………………….
The goods were received on …………………. /indicate the date of receipt by the consumer/
…………………………………………….. /User name/
City/town………………………………………….. /User's address/
………………. …………………………….
/Date/ /User's signature/
The consumer has the right, within 14 days, to unconditionally withdraw from a distance contract or an off-premises contract, without paying any costs, except for those for delivery in case he has chosen a method of delivery other than the standard cheapest for the trader, as well as the costs of returning the goods.
The 14-day period begins to run from the date of:
– conclusion of the contract – in the case of a service contract;
– acceptance of the goods by the consumer or by a third party other than the carrier.
Within 14 days of the stated desire to withdraw from the contract, the consumer must return the goods to the trader. Within 14 days from the date on which he was notified of the consumer's decision to withdraw from the contract, the trader shall reimburse all amounts received from the consumer, including delivery costs.
